Language barriers between the Injured Workers, medical providers and others parties to a workers’ compensation case can impede medical care and a timely Return-To-Work. It can lead to longer recovery which adds unnecessary costs to the claim. We provide you with the right interpreter/translator to meet your needs.
Services offered include:
- Over 40 languages (more languages available upon request)
- Medical: AMEs, QMEs, MSCs, surgeries, medical appointments, physical therapy, hospital stays
- Legal: depositions, arbitrations, hearings, trials, mediations, mandatory settlement conferences, office meetings
"Thank you to EK Health Services for the work you have provided our company over the years, primarily for translation services. We appreciate your great work, follow up and are happy to continue to enjoy your services."
-EVP, an Independent Claims Adjusting Company
“EK Health's interpreting service staff is responsive and reliable. When I refer a claimant to them for interpreting services, I can rest assured that the assignment will be handled promptly, accurately, and that my claimants will be well-taken care of. It is one less thing for me to worry about!”
-Senior Complex Account Specialist, a National Insurance Company
"I received excellent service when I arranged for a Spanish speaking interpreter to attend a doctor's appointment. EK was able to arrange a certified interpreter for the same day that I called them to request their services."
-Claims Adjuster, a County Schools Insurance Group
"I initiate all interpreter requests for my various groups. I have been exclusively using EK Health for interpretation services for some time now; mainly because your staff has consistently demonstrated wonderful customer service. Your staff has done exceptional work. I am most impressed with the customer care we receive. I find the staff always courteous and friendly, but most of all I appreciate their attention to detail and organizational skills. They often make my job so much easier because I have confidence in their work. I know the job will get done and I don't have to constantly check in with them. They make it a priority to communicate with me and that allows me to focus my attention on other tasks. There have been numerous instances where I have called for an urgent patient needing interpretation services for the same day; some within hours and the staff has always pulled though. I would like to emphasize their care in handling our patients and urgent situations. I believe they often go far beyond the call of duty for me. They make me feel that I am a valued customer and that my satisfaction, cares, and concerns matter to them. They always look into the situation and pull their resources before turning me away. I know that when they say it is not possible, it really is not possible. I trust their work and appreciate their honesty. Your services are important to us because what you provide for our patients; in turns promotes our customer care. Your staff is a great group of individuals and they make an awesome team to work with."
-PSR Coordinator, a Medical Clinic
"I want to thank EK and the staff for all the good work that has been done. In regards to the interpretation department and as well as the FCM's work on this one particular case, I really trust EK's work and everything that the staff has done as well."
-Senior Account Specialist, a National Insurance Company
"I am a Coordinator within a Medical Clinic. I wanted to take a moment and comment on the excellent customer service your Interpretation Coordinator has provided for me. She demonstrates for me the kind of customer care that goes beyond what is expected. She in fact exceeds my expectations and makes me feel as though I am her only client. She is attentive, alert, and is always ready to help. I appreciate her attention to details. She will double check with me regarding various appointments, send me requests via e-mail for confirmations. She has even saved me from near mistakes with interpretation appointments for my patients. All these things she does are so helpful to me and to top it off; I feel she does it with a smile. She has always projected a warm and caring personality, even over the phone! She really makes me feel like a valued customer! She’s a Super Star! Thank you for this opportunity to give her some well deserved praise."
-PSR Coordinator, a Medical Clinic
"I have been very satisfied with the interpretation services that I have received from EK Health. I always receive a timely response to my requests and the interpreters that assist me have always been courteous and professional. I would highly recommend EK Health’s interpretation services."
-Senior Claims Examiner, a County Schools Insurance Group